Publication - Exemplars...

How to start a BPM Project (quick video); https://bit.ly/HowToStartBPMProject

ARIS BPM (quick video); http://bit.ly/ARISBPMQuickIntro

Customer Experience Improvement (quick video); https://bit.ly/CXKeyPoints101

UX and GDS; some thoughts; https://bit.ly/UXandGDSSomeThoughtsToday-YouTube

3 Tips for Reviving Problem Management [Author] - http://bit.ly/PM3Tips

Designing and Transforming IT Organisations [Reviewer; my name on pp8] - http://bit.ly/sampleORG

SLM and the Service Level Manager [Reviewer; my name on pp8] - http://bit.ly/SLMBookLink

IT Strategic Planning Toolkit [Author] - http://bit.ly/ITStrategyPaper

7 Tips for ITSM Consultants [Author] - http://bit.ly/7TipsITSM

Exemplar Blogs @ http://musabatwork.blogspot.com (new) and http://musabq.blogspot.com (old)

IT Service Catalogue Toolkit (EMA hosted) [Author] - http://bit.ly/SCToolkitITIL

Quick video; A Practical View on Business Analysis; https://bit.ly/APracticalViewOfBusinessAnalysis

Comments

Business Processes and their critical role...

Hello... I recently contacted my utility provider to discuss moving addresses... It took over 10 calls and a number of attempted web chat sessions, using up a good 3/4 hours of my extremely precious time over 2 days to get the job done. The job was done well at the end - but this showed a number of "issues", for want of a better word with the underlying business processes themselves. So let me roll up my sleeves and brainstorm some quick questions that come to mind – if I was the manager for business processes within such as organisation – then these are some quick questions that would come to my mind: Have my organisation invested well in mapping their business processes properly? Was the customer journey mapped? How successful was this project? Was there a good handover from consultants to incumbent staff before project closure? Were agreed improvements spun off into improvement initiatives and how well is progress being made on these initiatives? How well are p...

A Quick Reference Guide to the UK Government Digital Service (GDS) by Musab Qureshi

Hope all are well... Let me share with you some basic important facts as it pertains to the UK GDS framework... 🎧 Listen to the article: click here 🎧 #HireMusab #OpenToWork #GDS #Available #Immediate #Contractor #GovernmentDigitalService # DDaT #ServiceStandard #ServiceManual 1. What is GDS? GDS stands for Government Digital Service — a unit within the UK Cabinet Office responsible for transforming government through digital, data, and technology. It was established in 2011, following the Martha Lane Fox “Digital by Default” review (2010), which recommended that government services should be simpler, clearer, and faster to use. Mission: “To make digital government simpler, clearer, and faster for everyone.” 2. Why GDS Was Created? Before GDS: Each department had its own website, design, and process. Citizens had to navigate multiple confusing portals. There was inconsistent quality and high IT costs. Many systems were run by large, long-term suppliers — the “Big IT” era — c...

Experience is gained by doing...

Hope all are well... Sharing is Caring... 🔑My first role back in 1997 straight after university; although I had setup a small LAN at university; had no actual exposure to real-life working environments; I ended up managing the IT infrastructure and applications (plus supporting the staff) of a company in 6 countries travelling to Switzerland for over 2.5 years... 🔑The next role; I knew nothing about retail - took an active role in launching the UK's first and most successful online shopping business; we were 2 people capturing the documentation needs of the entire project team... 🔑Next role; I knew nothing about application architecture (outside of academia); I ended up documenting technical and user guide material for one of the BBC's primary technology partners in London... 🔑Next role; I knew almost nothing about ISO9001; I ended up putting together a QMS in preparation for certification for a company with almost 600 staff... 🔑Next role; I had nev...

Musab @ Work!

Search This Blog