How to start a BPM Project (quick video); https://bit.ly/HowToStartBPMProject ARIS BPM (quick video); http://bit.ly/ARISBPMQuickIntro Customer Experience Improvement (quick video); https://bit.ly/CXKeyPoints101 UX and GDS; some thoughts; https://bit.ly/UXandGDSSomeThoughtsToday-YouTube 3 Tips for Reviving Problem Management [Author] - http://bit.ly/PM3Tips Designing and Transforming IT Organisations [Reviewer; my name on pp8] - http://bit.ly/sampleORG SLM and the Service Level Manager [Reviewer; my name on pp8] - http://bit.ly/SLMBookLink IT Strategic Planning Toolkit [Author] - http://bit.ly/ITStrategyPaper 7 Tips for ITSM Consultants [Author] - http://bit.ly/7TipsITSM Exemplar Blogs @ http://musabatwork.blogspot.com (new) and http://musabq.blogspot.com (old) IT Service Catalogue Toolkit (EMA hosted) [Author] - http://bit.ly/SCToolkitITIL Quick video; A Practical View on Business Analysis; https://bit.ly/APracticalViewOfBusinessAnalysis