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Hello!

I have expertise across a number of key areas that can help your project/organisation. One of these is with ITIL. I work as an independent ITIL/ITSM consultant and have worked for many years with ITIL – below are some of the services I have experience with and can provide…

  • The ITIL Maturity Assessment studies current capabilities and execution against best practice; the outcome is an assessment and subsequently a realistic roadmap for improving service quality and the capabilities required
  • ITIL Process Consulting provides you expertise in developing, auditing or enhancing your ITIL processes. A project management approach will be used to cover the full scope (metrics, roles, policies etc.)
  • I help create or enhance your Service Catalogue. Our structured approach maps the service portfolio against all dependencies to ensure customer demand is effectively managed.
  • I help capture Requirements, user stories and work with your tooling development teams to ensure accurate automation of business, technology and organisational requirements.
  • I work with greenfield or mature IT Service Desks – in the former case helping them establish the function from the ground up – in the latter case we assess areas of improvement and then drive these independent initiatives.
  • We can help advise and help put together an RFP to guide your selection of the “right” toolset for your specific environment. My approach is to stay on board until the supplier is on-boarded and confident to move forward.
  • Conversely, I also have worked with putting together bids/proposals/solution designs for service management solutions. I coordinate and provide subject matter expertise to put together a compelling proposal that will place you a step ahead of competition.
  • I have expertise with ISO20000 Certification guiding your staff in putting together the SMS; its documents, records; I prepare your people and stay on hand until the RCB work is done and you achieve your successful certification.
  • I have trained around 500 corporate delegates at the ITIL Foundation Certification, with a key focus of understanding ITSM from a practitioner perspective.
  • I support ITIL and its implementation across the board… No requirement is too small – your delivery is our success. Drop me a line and we can move forward quite rapidly… Some of my Publications:
§  3 Tips for Reviving Problem Management [Author] - http://bit.ly/PM3Tips

§  Designing and Transforming IT Organisations - [Reviewer; my name on pp8] - http://bit.ly/sampleORG

§  SLM and the Service Level Manager [Reviewer; my name on pp8] - http://bit.ly/SLMBookLink

§  IT Strategic Planning Toolkit [Author] - http://bit.ly/ITStrategy101

§  7 Tips for ITSM Consultants [Author] - http://bit.ly/7TipsITSM

§  One of over 50 blog posts (across different platforms); http://bit.ly/ExampleBlogPostMQ

§  IT Service Catalogue Toolkit (EMA hosted) [Author] - http://bit.ly/ServiceCatalogueArticle


Drop me a message to discuss; I can operate on a fix daily rate which is competitive.

I can also offer an on-going ad-hoc support to your organisation.

Drop me an email and let's discuss; mail@musab.co.uk - Voicemail: +44 (0) 7857 709 573.

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