Hello! I have expertise across a number of key areas that can help your project/organisation. One of these is with ITIL. I work as an independent ITIL/ITSM consultant and have worked for many years with ITIL – below are some of the services I have experience with and can provide… The ITIL Maturity Assessment studies current capabilities and execution against best practice; the outcome is an assessment and subsequently a realistic roadmap for improving service quality and the capabilities required ITIL Process Consulting provides you expertise in developing, auditing or enhancing your ITIL processes. A project management approach will be used to cover the full scope (metrics, roles, policies etc.) I help create or enhance your Service Catalogue . Our structured approach maps the service portfolio against all dependencies to ensure customer demand is effectively managed. I help capture Requirements , user stories and work with your tooling development teams to ensure accurate automatio...